Understanding the Restored Members Report

The Restored Members Report allows you to review members who have been restored in Clubfit after previously becoming inactive or archived.

The report shows when the member was restored, how they were restored, their membership and contract information, and the staff member associated with the restored membership.

Navigate to:

Reports > General > Restored Members

Filtering the Report

Use the filters at the top of the report to narrow the results.

Date Range

Select the From and To dates for the restored members you want to review.

Restore Type

Use the Restore Type filter to select how the member was restored.

Available options are:

• All – includes all restored members.
• Restored as new – displays members restored using the Restored as New option.
• Restored on current – displays members restored using the Restored on Current option.

Contract Types

Use the Contract Types filter to select:

• All
• Direct Debit
• Paid in Full

Sales Person

Select a particular Sales Person to review restored memberships associated with that staff member.

Leave this set to All Sales Person to include all salespeople.

Select View Report to apply your filters.

Understanding the Report

The Restored Members Report displays:

Membership Start
Displays the membership start date.

Membership
Displays the membership type associated with the restored member.

Member
Displays the member number and member name. Select the member to open their member record.

Restored Date
Displays the date the member was restored.

Inactive Gap
Displays the period between the member becoming inactive and being restored, where applicable.

Gender
Displays the gender recorded against the member.

Age
Displays the member's age.

Contact
Displays available member contact details, including mobile number and email address.

How Did You Hear
Displays the source recorded against the member for how they heard about the club, where one has been entered.

Billing Amount
Displays the billing amount associated with the restored membership.

Contract Value
Displays the contract value associated with the membership.

Sales Person
Displays the salesperson associated with the restored membership.

Contract Type
Identifies whether the membership is Direct Debit or Paid in Full.

Report Totals

At the bottom of the report, Clubfit displays:

Total Membership
Shows the total number of restored memberships returned using the selected filters.

Total Contract
Shows the combined contract value of the restored memberships returned in the report.

Downloading the Report

Select the Download icon in the top-right corner to export the report information.

Common Uses

The Restored Members Report can be used to:

• review members who have been restored
• distinguish between Restored as new and Restored on current
• review restored memberships over a selected date range
• check how long a member was inactive before being restored
• compare Direct Debit and Paid in Full restored memberships
• review restored memberships by salesperson
• review billing amounts and contract values