Suspension and Pro-Rata Settings

There are two separate settings available for suspension behaviour and these are toggle settings you can turn off or on.

Pro-Rata Examples

Member billed $70 each Friday
3 day holiday starts Monday and stopped Thursday
Member is billed $ 40 on Friday (less 3 days not used for prior week)

Member billed $70 each Friday
10 day holiday starts Monday and lifted following Wednesday
Member is billed $ 100 on following Friday (plus 3 days used in prior week)

Normal day to day suspensions

For your normal suspensions as part of daily processes (e.g. holidays, medical etc) you can choose for the system to calculate a pro-rata value and keep the member on their normal billing cycle or you can bill them their normal full value membership debit on their next billing date after suspension lifts.

This setting is found here in your Billing settings.

 

Weekly Suspension Fee

Clubs wishing to charge a weekly fee for suspension in place of pro-rata (the two functions are mutually exclusive) need to contact support in the first instance for enablement and guidance.

Bulk Suspensions

When coming out of lock-down you can choose for the system to calculate a pro-rata value to be added to their regular amountand keep the member on their normal billing cycle or you can bill them their normal value membership debit on their normal day with no additional pro-rata.

This setting is an opt-out on Bulk Unsuspend.  The default is to calculate pro-rata.